Ursula Tathiana Comeau is the owner and Creative Director of UC Web Creations. She has over ten years of experience in customer-facing roles, including leader-led and online technical training, technical support, and online marketing strategies, all of which involve relationship-building with customers. She thrives on connecting with people via different mediums – whether it be via technical training, social media outlets, or creating content to help others understand technical concepts with ease.

If you wish to contact Ursula, please fill out this form.

Activities & Hobbies

• Photography, photo and image editing and manipulation
• Composing, recording, and performing music (visit Tathiana.com)
• Providing WordPress support voluntarily on online forums

Connect with Ursula

Owner, Web Designer, Technical Trainer, & Social Media Consultant
UC Web Creations, Ottawa Valley, Ontario, Canada
August 2008 – Present

• Design and develop websites, blogs, newsletters
• Provide customized social media solutions for small businesses
• Provide expert consulting on WordPress website design
• Provide Search Engine Optimization strategies
• Setup, customize, brand, and maintain WordPress sites
• Install/analyze web analytics & provide reports
• Create and manage online Social Media Marketing strategies
• Develop and facilitate online workshops and webinars

Technical Trainer & Designer
March Networks Corporation, Ottawa, Ontario, Canada
May 2009 – Present

• Develop and deliver leader-led technical training courses
• Design and develop online instructional tutorials
• Provide product demonstrations and training via webinars
• Communicate with customers and partners via social media outlets
• Assist with verification of Technical Publications documents
• Capture customer feedback and provide to Product Management
• Provide 3rd level support to Technical Support Team
• Verify product translations into Portuguese and Spanish

Technical Support Specialist
March Networks Corporation, Ottawa, Ontario, Canada
December 2005 – May 2009

• Provided worldwide technical support in a 24/7 environment
• Troubleshooting provided for software & hardware
• Kept a detailed log of incoming support inquiries
• Provided pre-sales and post-sales support for Latin America
• Created knowledgebase articles and tech support documentation
• Mentored junior staff and assisted management with escalations
• Travelled on-site to assist in resolving technical issues
• Assisted the training department with Technical Training
• Verified product translations into Portuguese and Spanish
• Received numerous unsolicited customer commendations

Customer Service & Sales Consultant
Rogers Communications Inc., Ottawa, Ontario, Canada
January 2002 – September 2005

• Provided customer service & support
• Managed customer accounts, including sensitive information
• Kept a detailed log of incoming service & support inquiries
• Provided troubleshooting for wireless and cable products
• Ensured customer satisfaction & retention
• Mentored junior staff and assisted management with escalations
• Met performance and sales objectives
• Received numerous unsolicited customer commendations